Operated by: AIRTKTSERVICES LLC | Effective Date: January 1, 2024 | Contact: contact@flyesoo.com
1. Introduction
This Privacy Policy describes how AIRTKTSERVICES LLC ("we," "us," "our"), operating under the brand name Flyesoo, collects, uses, stores, and protects personal information when you visit flyesoo.com or contact us by phone at (877) 670-3374. By using our services, you agree to the practices described here.
2. Information We Collect
Information You Provide Directly
When booking or using our services, we may collect:
- Full legal name, date of birth, and gender (required for airline reservations)
- Phone number and email address
- Billing address and mailing address
- Passport or government-issued ID details (for international travel)
- Payment information (processed securely; full card numbers are not stored)
- Frequent flyer program numbers and travel preferences
- Special service requests (dietary, medical, accessibility)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time on site, and referring URL
- Device type and identifier information
- Cookies and similar session data
3. How We Use Your Information
- To search for, book, modify, and cancel airline tickets on your behalf
- To communicate booking confirmations, itinerary details, and service updates
- To process payments and issue receipts and invoices
- To respond to support inquiries and resolve service issues
- To comply with airline and government passenger identification requirements
- To improve website performance and service quality
- To comply with applicable U.S. federal and state laws and regulations
4. Sharing Your Information
We do not sell your personal data. We share information only as described below:
- Airlines and travel suppliers: Passenger data required to complete your booking (name, contact, passport details as required by the carrier)
- Payment processors: For secure transaction handling
- Service providers: Third parties supporting our operations under strict data protection agreements
- Legal authorities: Where required by law, subpoena, or court order
5. Data Retention
We retain personal information as long as necessary for the purposes described in this policy or as required by law. Booking records are typically maintained for a minimum of 3 years for compliance and dispute resolution.
6. Cookies
Our website uses cookies to improve functionality and analyze traffic. You may manage cookies through your browser settings; disabling them may affect certain site features.
7. Your Rights
Depending on your state of residence, you may have rights to access, correct, delete, or restrict use of your personal data. To exercise these rights, contact us at contact@flyesoo.com or call (877) 670-3374.
8. Security
We maintain reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or loss. However, no online transmission is entirely secure.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect data from children under 13. If such collection is discovered, we will delete the data promptly.
10. Policy Updates
This policy may be updated periodically. Revised versions will be posted on this page. Continued use of our services after any update constitutes acceptance of the revised policy.
11. Contact
- Company: AIRTKTSERVICES LLC (operating as Flyesoo)
- Phone: (877) 670-3374
- Email: contact@flyesoo.com
- Address: 1070 Morris Ave APT 1147, Union, NJ 07083-7160, United States